At Brass Bunny, we want you to love your new jewelry! However, due to the nature of costume jewelry, we have specific guidelines to ensure your satisfaction while maintaining hygiene standards.
Refunds & Returns
We do not offer refunds for change of mind, but we will gladly offer an exchange or store credit if your item arrives damaged or defective. To be eligible for an exchange or store credit, you must contact us within 7 days of receiving your order, providing photos of the issue.
Hygiene & Health Standards
For health and safety reasons, we do not accept returns or exchanges on earrings, necklaces, or any jewelry that has been worn. This policy ensures that all our customers receive fresh, unworn items.
Damaged or Defective Items
If your jewelry arrives damaged or defective, please email us within 7 days of receiving your order with a description and photos of the issue. We will review your request and arrange an exchange or store credit if the claim is valid.
Final Sale Items
Items purchased during a sale or clearance are final sale and cannot be refunded, exchanged, or returned.
How to Request an Exchange
To request an exchange for a damaged or defective item, please email us at [Your Support Email] with your order number, photos of the item, and a brief explanation of the issue. Once we confirm the issue, we will arrange an exchange or provide store credit.
